Bevris Support Ltd is registered with the Care Quality Commission to provide the regulated activity of Personal Care. We are also registered with Care Inspectorate Wales to provide Domiciliary Care. Bevris Support will offer support for both children and adults in the following categories:
- Acquired brain injury
- Sensory impairment
- Learning disabilities
- Physical Disabilities
- Spinal Injury
- Autistic Spectrum Conditions
Our Mission Statement
We provide excellent services for people in the above categories with complex needs through valuing the people we support, their families and those who support them.
We achieve this through having in place effective Quality Assurance. This focusses on achieving positive outcomes for those who use our services, our staff and all other stakeholders.
The Registered Manager of the service in England & Wales is Beverley Wall
The Nominated Individual in England and Responsible Person in Wales is: Christopher Wall
The Registered Manager, Beverley, and also Chris can be contacted at the office address and telephone number.
Individual C.V’s are available on request.
The service user and their family are encouraged to fully participate in the establishment of the care plan and the recruitment of the actual care and support workers.
Joint ownership of the care packages is supported by an effective company infrastructure.
Supervision, support and training enables the delivery of sustainable and qualitative services.
The model is in line with current Department of Health Guidance, Supported Housing and Care Homes, published in August 2002 and the Codes of Practice of ‘The United Kingdom Home Care Association’, which enable an organisation to operate in such a way that:
- The highest standards of care are provided
- The rights and welfare of clients are paramount
- The rights and welfare of care workers are protected
- Social Interaction
The principles of care planning adopted within the service ensure that the people we support have their own personal care plan based on Person Centred Planning.
- Service users, and members of their family, will be treated with respect and valued as individuals.
- Service user’s and their family’s rights to privacy are upheld.
- Service users are assisted to make their own decisions, control their own lives, and are supported in maintaining an age appropriate degree of independence.
- The policies of ‘Bevris Support Ltd’ on medication and health related activities protect service users and assist them to maintain responsibility for their own medication (where appropriate in terms of age and within the parameters of a multidisciplinary risk assessment) and to remain in their own homes.
- The health, safety and welfare of service users and support staff is promoted and protected.
- The risk of accidents and harm happening to service users and staff in the provision of personal care is minimised.
- The money and property of service users is protected at all times.
- Service users are protected from abuse, neglect and self-harm.
- Service users are protected and are safe and secure in their home.
- The health, rights and best interests of service users are safeguarded by maintaining a record of key events and activities undertaken in the home in relation to the provision of personal care.
Personal care and support is discussed and organised (where appropriate) with the service user and their family.
Personal care is provided in a way which maintains and respects the privacy, dignity and lifestyle of the person receiving care at all times with particular regard to assisting with:
- Dressing and undressing
- Bathing, washing, shaving and oral hygiene
- Toilet and continence requirements
- Medication requirements and other health related activities
- Manual handling
- Eating and meals
- Handling personal possessions and documents
- Entering the home, room, bathroom or toilet
- Care and support will be provided in the least intrusive way at all times.
- Care and support workers are sensitive and responsive to the race, culture, religion, age, disability, gender and sexuality of the people receiving care, and their family.
Additionally we will provide general background support and reassurance, support with community activities and leisure, support with all aspects of household domestic management and social support.
Management & Staffing
Bevris Support Ltd ensures that service users and their families are supported by staff who are aware of the considerable responsibility placed upon them whilst working in their homes.
Bevris Support Ltd ensures that staff individually and collectively have the skills and experience to deliver the services and care described in this Statement of Purpose.
The skills and experience of each member of staff is matched to the care needs of each service user. They are to communicate effectively with the service user using the individual’s preferred method of communication.
The recruitment process and training programme ensures that the calibre of staff employed is of the highest quality and this is reflected in their level of competence.
Beverley Wall is the registered person responsible for the management of the service. She ensures that the staff team are suitable for the task they are employed to undertake.
Bevris Support Ltd employs a staff team with an appropriate mix of skills and ensures that they are allocated to assignments that are commensurate with their training and experience.
Staffing levels are agreed through a comprehensive assessment process, being carried out before the implementation of any service.
There is a rigorous recruitment and selection procedure that meets the requirements of legislation, equal opportunities, involvement of stakeholders and anti discriminatory practice and ensures the protection of service users and their families.
Service users benefit from clarity of staff roles and responsibilities.
Bevris Support Ltd endeavours to ensure that staffing levels are adequate to meet the needs of the service user at all times.
Bevris Support Ltd will consistently improve the quality of training available to our staff as described in the Training Strategy.
Induction training is provided that incorporates the principles embodied in the Skills for Care Common Induction Standards.
Specialist advice, training and information will be provided to care and support staff to ensure they are able to meet the needs of the service users.
Care and support staff will be encouraged to register for NVQ training and will be supported through their qualification by qualified assessors from within the company or from an appropriate agency.
Training needs will be identified and monitored through regular staff supervision sessions.
Complaints & Improvements
Bevris Support Ltd provides an easily understood, well publicised and accessible complaints procedure that enables service users, their family, Deputies, advocates and representatives to make a complaint or compliment and for complaints to be investigated.
All service users, their families, advocates and representatives will receive a copy of the complaints procedure at the commencement of the contract.
The Complaints Procedure is available on request.
Service users and their families/representatives will be asked to give feedback about our services through the completion of satisfaction surveys and on-line feedback forms. Service users and their families/representatives will also be invited to a consultation meeting which will take place 6 monthly with the Directors.
Principles of Care
People have the right to make their own independent decisions which staff will support.
People have the right to choose their lifestyle and have their choices respected
People have intrinsic worth, dignity and individuality which is evident in their racial and ethnic identity and their cultural heritage.
People participate and integrate into society and in the formulation of plans and decisions affecting their lives.
People have needs, personal aspirations and abilities which are recognised and supported.
People require privacy from unnecessary intrusion and must have their confidentiality safeguarded.
People require support to gain knowledge and skills in order to improve their individual circumstances.
People have equality of access to services irrespective of age, disability, gender, sexual orientation, race, religion and culture.
Health & Safety
Bevris Support Ltd will ensure that the health safety and welfare of service users, their families and the care and support staff is promoted and protected.
Bevris Support Ltd will appoint a competent person to assist them in complying with the requirements of Health and Safety legislation.
All service user assessments and care plans will contain full risk assessments.
Equality, Diversity & Human Rights
Bevris Support is committed to achieving a working and living environment, which provides equality of opportunity and freedom from discrimination on the grounds of:
- gender (including gender identity);
- sexual orientation; and
- religion or belief.
Bevris Support is committed to creating a workforce and service provision, which is diverse and reflects the community around us. A commitment to equal opportunities is made within a service.
Bevris Support is committed to promoting and protecting the human rights of the individuals we work with. In particular our staff will ensure that article 8 rights to privacy and respect for private and family life are promoted when working with people and their families; including confidentiality, contact, dignity, privacy, protection from harm and engagement with the community. All possible actions will be taken to maintain article 5 rights to freedom and liberty ensuring that where restrictive practices are essential to prevent harm to the individual these are determined and implemented in the least restrictive manner and within the Code of Practice of the Mental Capacity Act 2005.
Bevris Support Ltd will operate an internal audit system that is based on outcomes for service users, in which standards and indicators to be achieved are clearly defined and monitored on a continuous basis by care and support staff, the Registered Manager and Company Directors.
Permission is sought from all stakeholders for the Nominated Individual to carry out a 3 monthly audit of selected central records in accordance with Outcome 16 (Regulation 10) of the Essential standards of quality and safety.
These audits will be rotated to ensure that all service users are audited within a twelve month period.